Shipping policy

SHIPPING POLICY

Thank you for shopping at Marven. We aim to provide a smooth, reliable, and secure delivery experience for all customers.

ORDER PROCESSING

Orders are usually processed and prepared within 1–2 business days after the order is confirmed.

Processing times may vary during busy periods, promotions, holidays, or due to circumstances beyond our control.

DELIVERY TIME

Estimated delivery time is 7–10 business days after the order has been dispatched.

Delivery times are estimates and may vary depending on the destination, courier service, customs procedures, weather conditions, or other logistical factors.

SHIPPING FEES

Shipping fees, if applicable, will be displayed at checkout before the order is completed.

Customers are responsible for reviewing the shipping cost and delivery details before placing an order.

ORDER CONFIRMATION

Once your order is placed, you will receive an order confirmation email.

A shipping or delivery update may be sent once your order has been dispatched or is out for delivery, depending on the available courier service.

DELIVERY INFORMATION

Customers are responsible for providing complete, accurate, and up-to-date delivery information at checkout.

Incorrect or incomplete shipping details may result in delivery delays, failed delivery, or additional redelivery charges.

DELIVERY ATTEMPTS

If the courier is unable to deliver the order due to incorrect information, unavailable recipient, or failed contact attempts, the order may be returned to Marven.

In such cases, additional shipping or redelivery fees may apply.

INSPECTION UPON DELIVERY

Where an Inspection Upon Delivery service is available, customers are encouraged to inspect the product before accepting the package.

Once an inspected order has been accepted, claims related to visible damage or issues that could reasonably have been identified during inspection may not be accepted.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, leaking, broken, defective, or different from the product you ordered, please contact us within 72 hours of delivery.

We may ask you to provide your order details and clear photos of the product, packaging, and any damage so that we can review the issue.

After verification, Marven will provide an appropriate solution according to our Returns & Refunds Policy.

DELAYS

While we do our best to deliver orders within the estimated timeframe, delays may occur due to courier issues, customs processing, high order volume, weather conditions, or other circumstances outside our control.

Marven is not responsible for delays caused by third-party courier services or events beyond our reasonable control, but we will do our best to assist customers where possible.

If you have any questions about shipping or delivery, you may contact us at:

Email: contact@marvenperfumes.com