Privacy policy

Marven operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Payment and transaction information, including payment method, payment status, transaction details, and information necessary to process your payment. Payment card information may be processed securely by our payment service providers.

• Account information, including your username, password, preferences, and settings, where applicable.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when contacting our customer support team.

• Device information, including information about your device, browser, network connection, IP address, and other identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information:

• Directly from you when you create an account, place an order, use the Services, communicate with us, or otherwise provide information to us.

• Automatically through the Services, including through your device, cookies, and similar technologies.

• From service providers that help us operate our store and provide our Services.

• From business partners or other third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use personal information to provide and improve the Services, process payments, fulfill orders, arrange shipping, process returns and refunds, manage customer accounts, remember preferences, provide product recommendations, and improve your shopping experience.

Marketing and Advertising

Where permitted, we may use your information for marketing and promotional purposes, including sending promotional communications and displaying advertisements that may be relevant to you.

Security and Fraud Prevention

We may use personal information to provide a secure shopping and payment experience, authenticate accounts, prevent and detect fraud, investigate suspicious or unauthorized activity, and protect our customers, business, and Services.

Communicating With You

We use personal information to communicate with you about your orders, provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We may use personal information where necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our legal rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services, including:

• Shopify and other technology providers that support the operation of our store.

• Payment service providers and financial institutions used to securely process transactions.

• Shipping, fulfillment, and logistics providers used to deliver orders.

• Customer support, analytics, cloud storage, security, and fraud-prevention providers.

• Marketing and advertising partners where permitted by applicable law.

• Our affiliates or entities within our corporate group, where applicable.

• Government authorities, regulators, courts, or other parties where disclosure is required by applicable law or necessary to protect our legal rights.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, or sale of business assets.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers in different locations in order to provide and improve the Services.

For more information about Shopify's privacy practices and how it processes personal information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website, you should review that party's privacy and security policies. Marven is not responsible for the privacy practices, security, accuracy, or content of third-party websites that we do not control.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the applicable age of majority.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the information provided below.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures designed to protect personal information. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, fulfill legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access or Know – You may have the right to request access to personal information we maintain about you.

• Right to Delete – You may have the right to request deletion of certain personal information.

• Right to Correct – You may have the right to request correction of inaccurate personal information.

• Right to Portability – You may have the right to receive a copy of certain personal information or request its transfer where applicable.

• Marketing Preferences – You may unsubscribe from promotional emails using the unsubscribe option included in those communications. You may still receive non-promotional communications relating to your orders, account, or customer service requests.

We may need to verify your identity before processing certain requests as permitted or required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

COMPLAINTS

If you have a complaint regarding how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to submit a complaint to the applicable data protection or regulatory authority.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed in different locations as needed to provide and improve the Services.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Any revised Privacy Policy will be posted on this website, and the "Last Updated" date may be updated accordingly.

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

Marven
Email: contact@marvenperfumes.com