Refund policy

Returns & Refunds

At Marven, every order is prepared with care and checked before dispatch to help ensure your fragrance reaches you in excellent condition. If something is not right with your order, we will review your request according to the terms below.

Return Eligibility

A return request must be submitted within 72 hours of delivery.

To be eligible for a return, the fragrance must remain sealed, unused, unopened, and in its original packaging and condition.

Products that have been opened, tested, sprayed, used, or otherwise altered cannot be accepted for return or refund unless the product arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, broken, defective, or different from the product you ordered, please contact us within 72 hours of delivery.

We may ask you to provide your order details and clear photos of the product, packaging, and any damage so that we can review your request.

Once the issue has been verified, Marven will provide an appropriate resolution, which may include a replacement, store credit, or a refund to the original payment method, depending on the circumstances.

Inspection Upon Delivery

For orders where an Inspection Upon Delivery service is available, customers are encouraged to inspect the product before accepting the package.

Once an inspected order has been accepted, return requests relating to visible damage or issues that could reasonably have been identified during inspection may not be accepted. This does not affect issues or defects that could not reasonably have been identified during the inspection.

Return Shipping

Return shipping charges are generally the responsibility of the customer.

If the return is due to an error by Marven, or because the product was delivered damaged, defective, or incorrect, Marven will cover the applicable return shipping costs.

Refund Processing

Once a return has been received, inspected, and approved, any applicable refund will be issued to the original payment method.

After a refund has been issued, it may take approximately 5–10 business days for the funds to appear on the customer's original payment method, depending on the bank or payment provider.

Original shipping charges, if applicable, may be non-refundable unless the return is due to an error by Marven or the product arrived damaged, defective, or incorrect.

By placing an order with Marven, you acknowledge and agree to the terms of this Returns & Refunds Policy.